{"id":6218,"date":"2022-09-29T13:54:30","date_gmt":"2022-09-29T11:54:30","guid":{"rendered":"https:\/\/talisne.com\/frequently-asked-questions\/"},"modified":"2026-03-01T18:16:49","modified_gmt":"2026-03-01T17:16:49","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/talisne.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6218\" class=\"elementor elementor-6218 elementor-1425\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f44a8f elementor-section-full_width qodef-elementor-content-grid elementor-section-height-default elementor-section-height-default\" data-id=\"9f44a8f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d7cdffb\" data-id=\"d7cdffb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6466b4 elementor-widget elementor-widget-corsen_core_accordion\" data-id=\"c6466b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"corsen_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-accordion clear qodef-behavior--accordion qodef-layout--simple\">\n\t<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Are the collections limited?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n                <g data-name=\"Group 1077\" transform=\"translate(0.087 0.087)\">\n                    <g data-name=\"Rectangle 571\" transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                        <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                        <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(7.866 9.646)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t\t<span class=\"qodef-icon--minus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n             <g transform=\"translate(0.087 0.087)\">\n                 <g transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                    <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                    <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(16 14) rotate(180)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Yes, all our collections are limited and exclusive to maintain the originality and exclusivity of each piece.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Where are the coats made?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n                <g data-name=\"Group 1077\" transform=\"translate(0.087 0.087)\">\n                    <g data-name=\"Rectangle 571\" transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                        <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                        <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(7.866 9.646)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t\t<span class=\"qodef-icon--minus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n             <g transform=\"translate(0.087 0.087)\">\n                 <g transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                    <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                    <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(16 14) rotate(180)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>All our coats are designed, patterned and hand-crafted in our own workshop in Tarragona.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Can I buy online?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n                <g data-name=\"Group 1077\" transform=\"translate(0.087 0.087)\">\n                    <g data-name=\"Rectangle 571\" transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                        <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                        <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(7.866 9.646)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t\t<span class=\"qodef-icon--minus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n             <g transform=\"translate(0.087 0.087)\">\n                 <g transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                    <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                    <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(16 14) rotate(180)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Yes, we offer direct online sales. You can also contact us to visit our showroom or for personalised enquiries and orders.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How do I care for my Talisne coat?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n                <g data-name=\"Group 1077\" transform=\"translate(0.087 0.087)\">\n                    <g data-name=\"Rectangle 571\" transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                        <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                        <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(7.866 9.646)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t\t<span class=\"qodef-icon--minus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n             <g transform=\"translate(0.087 0.087)\">\n                 <g transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                    <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                    <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(16 14) rotate(180)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>We recommend specialist dry cleaning to preserve the quality of the fabrics and finishes. Each garment includes a detailed care guide.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What payment options do you offer?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n                <g data-name=\"Group 1077\" transform=\"translate(0.087 0.087)\">\n                    <g data-name=\"Rectangle 571\" transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                        <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                        <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(7.866 9.646)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t\t<span class=\"qodef-icon--minus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n             <g transform=\"translate(0.087 0.087)\">\n                 <g transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                    <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                    <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(16 14) rotate(180)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>We accept credit cards, debit cards and secure payments through our online store platform.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What is the delivery time?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n                <g data-name=\"Group 1077\" transform=\"translate(0.087 0.087)\">\n                    <g data-name=\"Rectangle 571\" transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                        <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                        <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(7.866 9.646)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t\t<span class=\"qodef-icon--minus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n             <g transform=\"translate(0.087 0.087)\">\n                 <g transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                    <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                    <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(16 14) rotate(180)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>The estimated delivery time is 7 to 15 business days, depending on the product and shipping location.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Can I exchange or return a product?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n                <g data-name=\"Group 1077\" transform=\"translate(0.087 0.087)\">\n                    <g data-name=\"Rectangle 571\" transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                        <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                        <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(7.866 9.646)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t\t<span class=\"qodef-icon--minus\">\n            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 24 24\">\n             <g transform=\"translate(0.087 0.087)\">\n                 <g transform=\"translate(-0.087 -0.087)\" fill=\"#fff\" stroke=\"#000\" stroke-width=\"1\">\n                    <rect width=\"24\" height=\"24\" stroke=\"none\"\/>\n                    <rect x=\"0.5\" y=\"0.5\" width=\"23\" height=\"23\" fill=\"none\"\/>\n                    <\/g>\n                    <path d=\"M0,4.535,4.047,0,8.094,4.535\" transform=\"translate(16 14) rotate(180)\" fill=\"none\" stroke=\"#000\" stroke-width=\"1\"\/>\n                <\/g>\n            <\/svg>\n        <\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>We accept returns from the moment you receive your order up to <b>15 days after delivery<\/b>. To guarantee the quality and exclusivity of our garments, we reserve the right <b>not to accept returns if the item is not in perfect condition<\/b>. Return shipping is at the customer's expense. We recommend carefully inspecting your coat and keeping the original packaging.<\/p>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfLas colecciones son limitadas? S\u00ed, todas nuestras colecciones son limitadas y exclusivas para mantener la originalidad y exclusividad de cada pieza. \u00bfD\u00f3nde se fabrican los abrigos? Todos nuestros abrigos se dise\u00f1an, patronan y confeccionan a mano en nuestro taller propio en Tarragona \u00bfPuedo comprar online? S\u00ed, ofrecemos venta online directa. Tambi\u00e9n puedes contactarnos para visitar [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-faq.php","meta":{"footnotes":""},"class_list":["post-6218","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/talisne.com\/en\/wp-json\/wp\/v2\/pages\/6218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/talisne.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/talisne.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/talisne.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/talisne.com\/en\/wp-json\/wp\/v2\/comments?post=6218"}],"version-history":[{"count":4,"href":"https:\/\/talisne.com\/en\/wp-json\/wp\/v2\/pages\/6218\/revisions"}],"predecessor-version":[{"id":6675,"href":"https:\/\/talisne.com\/en\/wp-json\/wp\/v2\/pages\/6218\/revisions\/6675"}],"wp:attachment":[{"href":"https:\/\/talisne.com\/en\/wp-json\/wp\/v2\/media?parent=6218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}